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Chloe Nova
Chloe Nova

Terms of service

Terms of Service

Who We Are

Chloe Nova ("we," "us," or "our") operates the website https://chloe-nova.com (the "Site"). We are committed to offering high-quality products and a reliable online shopping experience. This document sets out the terms and conditions that govern your use of our Site.

Acceptance of Terms

By accessing or using our Site, you confirm that you agree to be bound by these Terms of Service. If you do not accept these terms, please refrain from using the Site. We may revise these terms at any time, and your continued use of the Site after any change takes effect constitutes your acceptance of the updated terms.

License to Use Our Site

Provided that you comply with these Terms, we grant you a revocable, non-exclusive, non-transferable license to access and use the Site for personal, non-commercial purposes only.

Definitions

To keep these Terms as clear as possible, the following words have the meanings given below wherever they appear:

  • Cookie: A small piece of data created by a website and stored by your browser. It helps identify your browser, supports analytics, and remembers details about you, such as your language preference or login information.

  • Company: References to "Company," "we," "us," or "our" mean Kolka E-Commerce, operating as Chloe Nova, located at Volmolen 13, Delft, 2614LS, Netherlands, which is responsible for your information under these Terms.

  • Country: The location in which Chloe Nova and its owners are based — in this case, the Netherlands.

  • Device: Any internet-connected device such as a phone, tablet, or computer used to access our Site.

  • Service: The services provided by Chloe Nova as described on this platform.

  • Third-party service: Advertisers, marketing partners, and other external service providers.

  • Website: Chloe Nova’s website, accessible at https://chloe-nova.com

  • You: Any person or entity using our Site.

User Responsibilities

You agree to:

  • Provide accurate, current, and complete information when creating an account or placing an order.

  • Keep your account secure and protect your login details.

  • Notify us immediately of any unauthorized access or security breach.

  • Take responsibility for all activity under your account.

Restrictions

You agree that you will not:

  • License, sell, rent, or exploit the Site for commercial purposes.

  • Modify, reverse engineer, or copy any part of the Site.

  • Remove or alter any proprietary notices belonging to Chloe Nova or its partners.

Information We Collect

We may collect personal information when you interact with our Site, including:

  • Personal identification information: name, email address, shipping address, and phone number.

  • Payment information: processed securely by third-party providers.

  • Non-personal information: IP address, browser type, device data, and usage activity.

Returns, Refunds, and Right of Withdrawal

If you are not satisfied with your purchase, you may request a return or exchange within 30 days of delivery. Products must be unused, in original condition, and include original packaging. Return shipping costs are the responsibility of the customer unless otherwise stated. Refunds are processed within 14 days after inspection and issued to the original payment method. Full details are available in our Refund Policy.

Limitation of Liability

To the fullest extent permitted by law, Chloe Nova shall not be liable for any indirect, incidental, or consequential damages arising from the use of our Site or products.

Indemnification

You agree to indemnify and hold harmless Chloe Nova and its affiliates from any claims or damages arising from your use of the Site or violation of these Terms.

Your Suggestions

Any feedback or suggestions you provide become the exclusive property of Chloe Nova, which may use them freely without compensation.

Your Consent

By using our Site, you agree to these Terms of Service and our Privacy Policy.

Links to Other Websites

We are not responsible for third-party websites linked on our Site. Their content and policies are independent of Chloe Nova.

Cookies

We use cookies to improve site functionality and user experience. You may disable cookies in your browser, but some features may not work properly.

Governing Law and Disputes

These Terms are governed by the laws of the Netherlands. Any disputes shall first be attempted to be resolved amicably. If unresolved, they may be brought before the competent courts in the Netherlands.

Changes to These Terms

We may update these Terms from time to time. Continued use of the Site after changes means you accept the updated Terms.

Contact Us

Trade name: Chloe Nova
Company name: Kolka E-Commerce
Company registration number: 92789900
Email: chloenovaaus@gmail.com

Office hours:
Monday to Friday: 9:00 AM – 8:00 PM
Saturday: 9:00 AM – 6:00 PM

Timezone: Central European Time (CET/CEST)