Payment Policy

PAYMENT OPTIONS

Payment Methods

At Chloe Nova, your safety and convenience come first. We offer a range of secure payment methods designed to make your shopping experience simple and reliable.

Credit & Debit Cards

Visa
Mastercard
American Express
Discover
Diners Club
Elo
JCB
UnionPay

Digital Wallets & Alternative Payments

Shop Pay
Google Pay

Order Processing & Invoicing

Order Confirmation

Once your order has been placed and payment has been successfully processed, you will receive a confirmation email containing your order summary, payment confirmation, and shipping details.

Billing Information

Please ensure that your billing information, including your full name, billing address, and payment details, is accurate and up to date. This helps us process your order efficiently and prevent fraudulent transactions.

Currency

All prices displayed on our website are shown in the currency selected at checkout.

Refunds & Disputes

If you have any questions regarding a payment, refund, or dispute, please contact our customer support team. For detailed information, please refer to our Refund Policy.

Payment Issues

If you experience any issues with your payment or have questions regarding a charge, please contact us at chloenovaaus@gmail.com. Our support team will be happy to assist you.

Security & Protection

Your security is our highest priority. All transactions are encrypted and processed through secure payment providers to protect your personal and financial information. Our website is regularly monitored and maintained to meet current security standards.

Customer Service

If you have any questions regarding payments or need assistance with an order, please contact our customer service team. We are here to help.

Contact Information

Trading Name: Chloe Nova

Company Name: Kolka E-Commerce

Business Registration Number: 92789900

Email: chloenovaaus@gmail.com

Business Hours:
Monday to Friday: 9:00 AM – 8:00 PM
Saturday: 9:00 AM – 6:00 PM

Timezone: Central European Time (CET/CEST)