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Chloe Nova
Chloe Nova

Privacy Policy

Updated on: 10-06-2026

Who We Are

Chloe Nova ("we," "us," or "our") operates the website chloe-nova.com (the "Site"). We are a company that provides high-quality products. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information.

Information We Collect

Personal Identification Information

We collect personal identification information from users when they interact with our Site — for example, when creating an account, placing an order, subscribing to our newsletter, or contacting customer service. This may include:

  • Contact information: full name, email address, mailing address, and phone number.

  • Payment information: card or other payment details needed to process your order. Payment data is handled securely by third-party processors and is not stored on our servers.

Non-Personal Identification Information

We may automatically collect non-personal information whenever you interact with our Site, such as:

  • Browser and device details: browser type, device type, operating system, and Internet service provider (ISP).

  • Log data: IP address, pages visited, time and duration of your visit, and other usage statistics.

Cookies and Tracking Technologies

Our Site may use "cookies" to improve your experience. Cookies are small files placed on your device by your browser that help remember your settings and preferences and track how the Site is used. You can set your browser to refuse cookies or to alert you when cookies are being sent.

How We Use Collected Information

We may use your personal information to:

  • Provide and maintain our services: process orders, manage accounts, and offer customer support.

  • Personalize your experience: aggregated data helps us understand how the Site is used and improve its functionality.

  • Improve our website: we may use your feedback to enhance our products, services, and overall experience.

  • Process payments: submitted details are used only to complete your transaction.

  • Send periodic communications: order confirmations, updates, and responses to your enquiries. With your consent, we may also send promotional messages, which you can unsubscribe from at any time.

How We Protect Your Data

We apply reasonable security measures to protect your personal information against unauthorized access, alteration, or disclosure. Sensitive data exchanged between the Site and users is encrypted using SSL (Secure Socket Layer) technology and other safeguards. We also follow industry standards for payment card security (PCI-DSS).

Data Sharing and Disclosure

We do not sell, trade, or rent users' personal identification information. However, we may share information:

  • With service providers: third parties that support our operations, such as payment processing, shipping, or customer support.

  • For legal compliance: where required by law or to protect against legal liability.

  • During business transfers: in the event of a merger, acquisition, or sale, personal data may be transferred to the new owner.

Data Retention

We keep your personal information only for as long as necessary to fulfill the purposes described in this policy — for example, while your account remains active or as required by law. Account information is retained while the account is active, and other data is kept as needed to meet legal obligations or resolve disputes.

Your Rights and Choices

  • Access and update: you can access and update your personal information by logging into your account or contacting us.

  • Data portability: you may request a copy of your personal data in a structured format.

  • Deletion: you may request deletion of your personal data, except where we are required to retain it for legal, administrative, or security reasons.

  • Opt out of marketing: you can opt out of marketing communications at any time by using the unsubscribe links or contacting us directly.

International Users

Because we are based in the United States, your personal data may be transferred to, stored, and processed in the United States and other countries where our service providers operate. These locations may have different data-protection laws than your country. We take reasonable steps to ensure your data remains protected in accordance with this Privacy Policy and applicable law.

Changes to This Privacy Policy

We may update this policy from time to time. The "Updated on" date at the top indicates the latest revision. Continued use of the Site after changes means you accept the updated policy.

Contact Us

If you have questions or concerns about this Privacy Policy, please contact us:

Trade name: Chloe Nova
Company name: Kolka E-Commerce
Company registration number: 92789900
Email: chloenovaaus@gmail.com

Office hours: 
Monday to Friday: 9:00 AM – 8:00 PM
Saturday: 9:00 AM – 6:00 PM

Timezone: Central European Time (CET/CEST)